Workforce Surveys
Leading Indicator Systems can deploy a “ready-to-go” survey solution or develop a custom solution to meet your unique business objectives. These solutions address the full range of critical workforce and organizational challenges, including:
Employee Engagement
Your workers are your most important asset. If they bring their best to work each day, they can produce exceptional work and deliver exceptional services that delight clients and drive value to your bottom line.
Repeated studies in recent years suggest that only a small fraction of employees is actually engaged. You are right to worry about engagement and equally right to worry about most of the survey solutions consulting firms are pushing.
Client Success: Leading Luxury Hotel Chain
A leading global luxury resort chain engaged Leading Indicator Systems to help them in defining and measuring what employee engagement meant across their 50+ locations and 50,000 strong work force.
LIS worked hand-in-hand with the company to create something truly unique and execute the program globally.
Leading Indicator Systems:
Built a comprehensive 3-tier engagement model
Validated links between engagement and key metrics, including Richey service standards, JDPower custom satisfaction and property-level financial results
Managed a rolling global implementation cycle in two dozen languages across 50+ properties
Delivered a suite of online tools, including reporting, action planners and analytics
Delivered executive and property-level briefings
The engagement program provided leaders and line workers direct line of sight between engagement activities and key operating and financial outcomes. Over 4 years the luxury resort chain achieved industry leading low employee turnover and record performance leading to a luxury-sized sale to a hotel investment company.
Ready-to-go Solution: Employee Engagement with Passionate Dedication
Leading Indicator Systems has developed a comprehensive employee engagement solutions. Based on extensive research and two decades of experience, our validated solution measures engagement across both the rational and emotional domains of engagement to identify the true motivations and needs of your workforce.
Company Culture
Your company culture is the sauce that makes the recipe. Without it, the ingredients don’t hold together. Finding that secret sauce (and holding on to it) can drive exceptional performance (and keep you up at night).
COVID-19 has changed everything. More work-from-home, more online meetings and less water cooler time can put your company culture under tremendous strain.
How has it affected your culture? How do you introduce new people to your culture? How do you sustain important cultural norms when people aren’t together?
Client Success: Culture Driven Growth
A multi-billion medical supplies distributor had grown by acquisition. Its unique company culture was the stuff of lore, but after several dozen deals, the COO worried that it was at risk.
Leading Indicator Systems:
Researched and mapped unique culture across 4 dimensions and 60+ unique behaviors
Validated the content across performance levels and among legacy and acquired units
Managed a rolling global implementations in multiple languages across dozens of locations
Delivered a suite of online tools, including reporting, action planners and analytics
Delivered executive and unit-level briefings
The culture program helped management understand strengths in their culture to be preserved as well as spot certain practices that no longer aligned with success.
Organizational Alignment
Getting the strategy right doesn’t get you very far if your organization lacks the capabilities to get you there and your workforce isn’t on board for the journey.
Organizational alignment is the quintessential COO challenge. The CEO and Board have set the strategy. Now, the COO must translate it into action, track progress and manage the many mid-course adjustments needed for any strategy to survive encounter with the real world.
Client Success: Thank You Nurses!
A world-renowned medical center had experienced a series of labor disruptions after shifting strategy. Leadership felt that the strategic direction was right given shifting healthcare market realities but wouldn’t risk patient care if the disruptions continued. Tasked with implementing the change, the COO need answers.
Leading Indicator Systems:
Crafted a 3-legged model: strategic direction, operational efficiency and employee commitment
Administered the survey program across the organization’s clinical, research and administrative arms in regular intervals
Facilitated leadership and unit-level briefings to uncover sources of friction and opportunities for alignment
Program findings informed leadership actions throughout the strategic direction change and became an integral part of leadership’s ongoing management practice. Among many insights, the COO explained one important finding: “our nurses love their work. They love where they work. They just wonder whether we love them.”
Ready-to-go Solution: Aligning for Success
Leading Indicator Systems has developed a “ready-to-go” survey solution for organizations looking to turbo-charge their strategic implementation. Are you aligned for success?
Diversity & Inclusion
Inclusion is a fundamental principle of a just society and a healthy corporate culture. Inclusion allows a diverse set of people to co-exist and collaborate with the sense of physical and psychological safety. Such a healthy environment allows high performance and innovation to flourish.
Client Success: Innovation Changed!
A global industrial products company has established a dominant market position based on solid engineering and highly efficient manufacturing. However, the market is shifting away from physical value-add and toward digital innovation, including IoT opportunities that challenge its leadership. Creating an inclusive culture that supports recruiting and retaining a diverse engineering team is critical to their success moving forward.
Leading Indicator Systems:
Worked with the D&I task force to gather information
Is helping the team model D&I in their organization
Is mapping out a company-wide measurement program to measure and track D&I performance
Stay tuned for insights as this program rolls out across the organization.
Learning Organization
Learning is the throttle of organizational competitiveness. Several learning behaviors differentiate winning organizations:
The ability to gather, assimilate and act on new information quickly
The ability to identify new requirements and up-skill workers to meet them
Open your organization’s throttle to speed performance and innovation!
Client Success: Provincial No More
A Canadian province sought to re-design its knowledge workflows. After experiencing a rapid acceleration in service demands and a tightening labor market, the government realized new methods for knowledge sharing and cooperation were critical to serving constituents.
Leading Indicator Systems:
Partnered with two Harvard Business School professors to develop and test a Learning Organization model
Leading Indicator Systems implemented the resulting program
The assessment program uncovered key insights about roadblocks to inter-agency cooperation as well as opportunities to streamline services.
